Archive for November, 2009

Printer generates an error message or warning and refuses the cartridge installation

In this case you may need to cycle the printer by following these steps:

1- Turn off the printer, with the cartridge installed.
2- Unplug the printer from its power source for 30-60 seconds.
3- Plug in the printer and turn the power back on.

If cycling the printer does not alleviate the error message or flashing light, the cartridge is most likely defective. Please contact us for a replacement cartridge.

If you receive a warning, asking if you wish to continue using a non-OEM cartridges, click “Yes” to proceed and continue your normal printing operation.

www.inkgrabber.com

Horizontal/Vertical white lines appear in printout – printout is faint & blurry

In this case the cartridge nozzles may be slightly clogged. Run the print head cleaning utility 3-4 times before printing again. If after running the utility the situation is unchanged, the cartridge is most likely defective. Please contact us for a replacement cartridge.

www.inkgrabber.com

Printer says new ink cartridge is “empty”

It is virtually impossible for you to receive an empty cartridge!!

It is possible however that your cartridge is not properly seated – “Drop” the cartridge into the holder and slightly wiggle the cartridge back and forth to ensure correct seating. Then lock the cartridge in place in its print tray.
Please understand that your printer does not “READ” the ink level from the cartridge itself. The printer software measures the level of ink by remembering the number of pages that have been printed since the last cartridge was installed. The printer then ESTIMATES how much ink is left and when the cartridge should be replaced. If you change the cartridge without letting the printer driver reset it will still think you are using the old cartridge. Install the cartridge again using the “install new cartridge” option. This will tell your printer software that you have installed a new cartridge and force it to reset the internal page counter.
Does the printer itself say it’s out of ink (blinking light), or does a printer related message box come up on your monitor saying it’s empty?
If a light on your printer is blinking (saying ‘out of ink’), make sure the contact points on the cartridge are clean.
If it’s a printer control program or message box that’s telling you it’s out, the issue is probably that the printer control software hasn’t been reset or told a new cartridge was installed.

It’s important to note that with many remanufactured ink cartridges the chip is reset but will often indicate “little or NO ink” is in the cartridge. This couldn’t be further than then truth when buying from inkgrabber. We fill our cartridges to oem spec and often higher if allowable.

Click here to watch our TroubleShooting Videos at Inkgrabber.com!

My printer does not recognize the cartridge

- Cartridges with a print head (All HP, Lexmark, some Canon)
This is caused by weak contact with the printer, or dirty contact points on the cartridge or printer. Clean the print head and the printer with a lint-free cloth or paper towel dipped in alcohol, distilled water or a non-greasy cleanser. Clean in a circular motion.
Try reinstalling the cartridge. “Drop” the cartridge into the holder and slightly wiggle the cartridge a few times to ensure correct seating. Then lock the cartridge in place.

- Cartridges without a print head (Epson, most Canon, Brother, Xerox)
This is most common when using remanufactured Epson ink cartridges with a chip in the front of the cartridge. The reason is that the chip is not properly connecting with the printer. Try pushing it firmly down and make sure it is properly seated. If this does not solve the problem, turn the printer off, remove the cartridge and reinstall, making sure it’s correctly seated. Turn the printer back on and see if the cartridge is recognized. If not repeat this process until it is.

Click here to watch our Ink & Toner TroubleShooting Videos at Inkgrabber.com!

My Ink Cartridge is not printing

You should run the print head cleaning utility after installing a new cartridge. This keeps the nozzles clean and ensures optimal print quality. Please refer to your printer manual for instructions.

Make sure to remove all adhesives and tapes to expose the air holes on the cartridge (if applicable).

Do not leave empty cartridges in your printer or your print head may become clogged. Perform a cleaning cycle through your printer utilities option (on your computer) and follow the instructions to print a test page. If you are not sure how to do this please reference your printers’ owner manual or refer to the manufacturer’s web site for further instruction.

As a last resort, replace the cartridge with a new one. If the problem persists then most likely your print head is clogged. The only way to clear this clog is to keep performing cleaning cycles.

Handle your cartridges with care: DO NOT squeeze or apply pressure to the cartridge when removing the tape or plastic cover. This may cause the cartridge to leak.

If the cartridge contains a chip, remove the cover carefully without touching the chip. Touching the chip may cause the cartridge to fail.

www.inkgrabber.com

Leaking Ink Cartridge?

99% of inkjet cartridges are foam based cartridges and do not leak in to the printer. It is physically impossible for a foam based cartridge to leak as the foam holds the ink and requires the printer to “pull” the ink out.

The ink that you notice in your printer is caused from frequent turning on/off of your printer, cartridge replacement, alignment & automatic cleaning cycles. The cleaning cycles draw ink out of the cartridge to clean the print-head. Overtime, the reservoir (area under the printer which is covered by thick cardboard or foam) gets filled with this ink and needs to be cleaned or the printer will need to be replaced. This happens especially if the printer is turned on and off every day or is a high usage printer. Some Canon printers will literally shut down if this tray gets full.

For more troubleshooting tips, please visit: http://www.inkgrabber.com/trouble.jsp

Inkgrabber.com achieves 40% revenue growth in a down economy!

How? We’ve been focusing on keeping our customers happy with internal client retention solutions like Live Chat, Trouble Ticket Software, Knowledge Databases, FAQs and more. We’ve also streamlined our site with auto handlers, allowing us to make global site changes in seconds. Our most important changes have come from implementing a slew of new automated strategies that help us monitor COGS (Cost of Goods Served), ROI (Return on Investment), and HR (Human Resources), Inventory Management, CSR Micro Blogging, and Shipping Automation.

We’ve spent a great deal of time this year optimizing our organic page content to rank well on top SEO engines. We’ve tripled the revenue generated through SEO since June of 2009 and plan to double it again before March of 2010. We’ve also been busy writing content rich articles and micro blogging on over 40 social networks. We have a ton of new features coming in 2010 like Custom tailored account panels, SMS/Text ink alerts, bulk item discounts, new product lines, an extended warranty program and rush processing options.

Our overall goal is to increase client retention, maintain excellent product quality and increase annual revenue from $6 million to $10 million.


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