My Ink Cartridge is not printing

You should run the print head cleaning utility after installing a new cartridge. This keeps the nozzles clean and ensures optimal print quality. Please refer to your printer manual for instructions.

Make sure to remove all adhesives and tapes to expose the air holes on the cartridge (if applicable).

Do not leave empty cartridges in your printer or your print head may become clogged. Perform a cleaning cycle through your printer utilities option (on your computer) and follow the instructions to print a test page. If you are not sure how to do this please reference your printers’ owner manual or refer to the manufacturer’s web site for further instruction.

As a last resort, replace the cartridge with a new one. If the problem persists then most likely your print head is clogged. The only way to clear this clog is to keep performing cleaning cycles.

Handle your cartridges with care: DO NOT squeeze or apply pressure to the cartridge when removing the tape or plastic cover. This may cause the cartridge to leak.

If the cartridge contains a chip, remove the cover carefully without touching the chip. Touching the chip may cause the cartridge to fail.

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