Printer generates an error message or warning and refuses the cartridge installation

In this case you may need to cycle the printer by following these steps:

1- Turn off the printer, with the cartridge installed.
2- Unplug the printer from its power source for 30-60 seconds.
3- Plug in the printer and turn the power back on.

If cycling the printer does not alleviate the error message or flashing light, the cartridge is most likely defective. Please contact us for a replacement cartridge.

If you receive a warning, asking if you wish to continue using a non-OEM cartridges, click “Yes” to proceed and continue your normal printing operation.

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