Archive for the 'FAQ’s' Category



What is a Toner Cartridge?

Toner is a reasonably familiar substance to most people working in offices or for companies that have office photocopy machines and big industrial printers. These machines inevitably use toner to form images and text onto a sheet of media, usually being a plain white piece of paper. In other words the toner acts with the same purpose ink has, although ink is an aqueous solution whereas toner is in the form of powdery, dust-like solids. And due to the fact toner is a powder, cartridges should not be shaken as the material can spread through the air and adhere to unwanted surfaces, permanently dying them. Before handling any toner cartridge, make sure you are aware of the potential dangers and health risks involved with these units by clicking here.

In its early form, toner was a mix of carbon powder, iron oxide, and sugar. Eventually, to improve the quality of the printout, the carbon was melt-mixed with a polymer. The polymer is a thermoplastic that now comprises about 40 to 95 percent of the toner mixture and is crucial to binding and carrying colorant to the drum unit and substrate. The polymer is often referred to as the “binder” being able to hold the toner powder mixture together, carrying the powder to the transfer belt or drum unit, and holding the mixture in place for the heated fuser rollers to bind the powder to the paper with heat and pressure.

To better understand this process, let’s take a look at the different components that make up a toner cartridge and their functions. A basic toner cartridge contains several parts; one common component in each cartridge is the hopper which houses the toner powder until being picked up by a magnetic developer roller. The magnetic developer roller is a cylindrical sleeve used to transfer image forming toner powder particles to an image forming drum unit. This roller protrudes partially into the hopper and has several magnetic beads inside that will attract the toner powder mixture from the hopper to the roller during the printing process. As this piece rolls, the picked up toner is brushed against the drum unit.

The drum unit, having a greater static attraction, will once again pull the toner powder but this time from the magnetic developer roller. Any excess powder on the developer roller will be scrapped off with an MDR Doctor Blade before passing by the drum unit. The MDR Doctor Blade is a precision leveling blade that is designed to keep only one layer of toner powder on the developer roller. This ensures more evenly distributed toner and helps to prevent the drum and toner cartridge from clogging. The magnetic developer roller also has a secondary blade, known as the MDR Sealing Blade, to clean off any powder left on the surface of the roller after passing by the drum and before rotating back into the hopper section.

The drum unit itself is sometimes included with the toner cartridge in 2 in 1 or all inclusive toner cartridges. And whether the drum unit is a separate unit or has been included with the toner cartridge, the drum serves the same purpose. The drum is a photoconductive cylinder that contains a laser neutralized image of the project about to be printed out. A laser will actually neutralize parts of the drum unit, based off the desired image about to be printed. The neutralized parts of the drum will not be able to attract toner, which is how the drum forms an image, only being able to attract toner where desired on the image. Once the drum unit has picked up the toner powder from the developer rollers, the unit will then transfer them immediately to the paper substrate passing through the machine.

To keep the drum unit charged, a primary charge roller inside the toner cartridge rests against the unit, recharging the drum and eliminating neutralized areas of the unit. The drum also has a cleaning blade know as the Organic Photoconductor Wiper Blade. Any extra toner left on the surface of the drum unit after transferring the powder to the paper will be scrapped of by the wiper blade into the waste container. The last part to creating a printout involves the fuser rollers and some assisting transfer rollers that drive the media through the machine and are usually separately sold components that do not need to be exchanged as frequently as toner cartridges or even drum units.

All these components are necessary pieces to having a functional toner cartridge that can produce images onto a piece of paper using pigmented polymers, colorants, and carbons as the ink or image forming material being adhered to media. The current laser toner cartridge powders are comprised of a mixture of colorant pigments, external additives, and wax substances in addition to the binding polymers. The external additives can be iron oxide molecules, chemical release agents, charge control agents, and flow agents all designed to keep the mixture at optimal functioning compositions. Many toners now have protective wax coatings encapsulating each toner powder particle for longer lasting printouts and resistances to smudging and blurring.

Smart Chips on Printer Cartridges

Many printer manufacturers’ have added a smart chip to some of their ink and laser toner cartridges in an attempt at combating the fiscally beneficial Refill Kit and Compatible or Remanufactured ink and toner cartridge market. The sole purpose of the smart chip is to count the number of droplets dispensed from the device and report that data to the printer to track ink usage until a predetermined amount has been reached. Once that amount has been reached, the printer will display one of several messages, such as “low ink,” “out of ink,” “replace ink,” and other similar messages that prevent the user from continuing to print. These messages can also appear from time to time if a third party cartridge is used that is not recognized by the printer, even though it was just installed and is full of ink or toner. Simply refilling the cartridge will not fix the error message either, as the chip measures dispensed droplets and not the actual amount of substance inside the tanks. To solve the error message issues, there are a few different solutions consumers can try.

Solution 1: has hidden costs and can be messy

One route is by purchasing a refill kit and chip re-setter device, which is a small box-like device with a few metal prongs (or contacts) protruding out in one little section. These are very easy to use and only take a few seconds to operate. To reset the chip, the user simply has to align the chip on the cartridge to the prongs on the re-setter device and hold it there for a certain number of seconds. The re-setter will then “reset” the chip, allowing users to print the predetermined amount once more. There are some dangers involved in refilling your own cartridges and this method is not recommended unless you have a very safe and clean environment to work in. This method is messy and some toners can be toxic when inhaled or rubbed into the skin. Moreover, the device itself is an additional cost that cuts into the savings earned when refilling the ink and toners yourself.

Solution 2: free but can be complicated

There are some software companies out there offering free programs that can help the user take control of the printer’s chip such as the SSC Smart Chip and Printer Service Utility for Epson Printers. The program works with most Epson Desktop printers and was designed to reset the chip or “freeze” the count in cases where resetting is not possible. “Freezing” is a method that suspends the chip from transferring the droplet count data to the printer, which prevents the printer from locking your cartridge when reaching the predetermined amount of droplets. Freezing the chip can only be done with brand new cartridges before the user starts to print but allows the users to refill and reuse the same cartridges. These programs should always be free to use, so do not get fooled into purchasing a plan from another company offering someone else’s free software.

Solution 3: easy and affordable

The recommended option is to simply purchase Remanufactured or Compatible cartridges from a quality third party ink and toner distributor. Compatible cartridges and Remanufactured cartridges are always offered at reduced prices from the OEM (Original Equipment Manufacturer) or brand name cartridges, helping users save anywhere from 30 to 82 percent off retail. And when purchasing from quality distributors such as Inkgrabber, you can feel safe knowing that all their products have been tested and ISO9001 certified to ensure pristine functionality. These companies produce their own compatible products or refill OEM cartridges and place brand new smart chips on them for a 100% guarantee of compatibility and performance.

Refilling Ink

Is refilling ink cartridges the right choice for you? Refilling cartridges has its advantages and disadvantages depending on where and how it is done. There are several options to consider before making the decision to refill cartridges. The point is, of course, to obtain the best deal, without having to spend so much time on the project as to negate the savings through your own manual labor. That is the tricky part, but knowing what type of kit to buy and how to fill your cartridges can make all the difference.

There are two main types of ink compositions from long-lasting pigmented inks like ChromaLife 100+, DURABrite Ultra pigments, Vivera Inks, and UltraChrome inks, to bolder dye-based concoctions found in most inkjet printers today. The pigmented inks are made up to tiny encapsulated particles that sit on top of a substrate instead of absorbing or sinking into the page like dye-based inks. This helps with placement and overall resistance for printouts that have finer line detail and last longer without fading. However, due to the rather complex chemical formulation, pigment based inks are not refillable (for the time being). So inevitably, ink refill kits are going to be dye-based mixtures in three colors and one shade.

Luckily most refill kits are sold specifically for certain printer models or by the number found on the original cartridge. The color refill kits contain a cyan (blue), magenta (red / pink), and yellow ink bottle each with an accompanying syringe or plunger to transport the liquid from the bottle to the cartridge. The black ink refill kits also contain a bottle or two with accompanying syringes and / or plungers to help streamline the process. When filling a cartridge at home or by yourself, make sure to watch instructional videos or thoroughly read the instructions provided with the purchased refill kit.

Each kit has some similar steps such as working over paper towels and placing or peeling back a guide sticker to direct the insertion of the syringe or plunger, but they all vary slightly. The instructions will provide helpful tips to prevent the cartridges from overflowing or being pierced in an incorrect spot which can lead to leaking. Once a cartridge has been filled, the instructions will most likely suggest letting the cartridge sit for a moment, before doing a final wipe clean and inserting the piece into your machine, to allow any excess ink to drip out.

Taking a cartridge to major store chains such as Costco, Walgreens, and Office Max to be refilled may seem like an easy alternative to refilling the cartridge yourself but beware. The employees have no formal training in office supplies or how ink cartridges work. They are simply minimum wage workers with no prior experience refilling ink or toner. And frequently, customers end up with messy components that leak after taking them to be refilled at the chain corporations.

Before ordering a refill kit, be sure to check out the directions or steps associated with the particular kit. This will help you get an approximate understanding of how much time the entire process will take. If the steps are only going to save you a couple dollars but take an hour to complete, the refill kit may not be the way to go. However, if you have a chance to save tens of dollars and the steps do not seem cumbersome or time consuming, the Refill Kit can be the most advantageous. The Refill Kits provide enough liquid to fill the cartridges multiple times (around 4 to 8 times each) which can significantly reduce the cost to operate your printing machine.

The Final, and perhaps easiest way to obtain a refilled cartridge is to simply buy a Remanufactured ink cartridge. Remanufactured Ink Cartridges are simply refilled cartridges that have been returned or recycled to the vendor. The difference between filling an ink cartridge yourself and having the factory do it, is the testing steps. At the factory, all the cartridges have been cleaned and inspected before and after being refilled to ensure defective products do not get shipped out. They also have the volume to simply throw out or disregard any cartridges that can lead to potential issues.

Is too much Toner Ink Exposure Dangerous?

Most users of laser toner printers and photocopiers are unaware of the dangers mishandling toner can have to their health. The toner powder used inside each cartridge contains compounds that can be potentially harmful to humans when not handled correctly. The key to properly handling toner is being aware of the risks and how to prevent them from occurring.

The International Agency for Research on Cancer has classified toner powder as a type 2B carcinogen with the primary ingredient in most laser toner cartridges being Carbon Black. Carbon dust, which toner is mainly composed of, is known to emit carcinogens which can be dangerous to humans and result in a form a cancer when inhaled. Normal operation of photocopiers and laser printers will not expose users to these possible risks; however a broken cartridge that explodes toner powder in the office can be a different story.

To avoid overexposure to toner by inhaling or touching the chemical, gloves and a paper breathing mask should be worn to clean the mess. If any of the toner compounds get onto your skin, you should wash the toner off under cold water. Hot water or even warm water can melt the powder into your skin which can ultimately attack or transform bacteria resulting in some undesirable side effects such as irritation and itchiness. Inhaling the carbon-dominate dust may cause headaches, eye irritation, chronic itchiness, and even small growths on the tongue.

When laser toner cartridges inside of some photocopy machines overheat, the toner can conceivably become even more dangerous. First of all, the cartridge itself can severely burn the skin when handling the toner ink cartridge immediately after printing.  So do not attempt to replace toner cartridges that have recently been used to print with. Give the cartridges a few minutes to cool off inside the machine before changing the toner.

Secondly, photocopiers that use toner ink may emit carbon monoxide into the atmosphere when overheated. Inhaling a cloud Carbon Monoxide can cause an increased heart rate, severe headaches, and drowsiness. To prevent exposure to overheated toner cartridges emitting carbon dioxide, these machines should be used in well ventilated rooms. Opening windows and doors can also be useful to help dilute the air containing the carbon dioxide pollutants.  The most common occurrence of this happening is in offices that are consistently printing throughout the day. So be sure your frequently used laser printers and copies are in a well ventilated room before operating them.

Furthermore, some photocopiers are likely to radiate high levels of ozone during electrical discharges that occur each time toner is ejected from the cartridge. And regular exposure to high levels of ozone can cause some unwanted effects, similar to the effects of overexposure to carbon dioxide, including headaches, irritation, nausea, and even dermatitis in extreme cases. By ensuring your machine is operating in a well ventilated area will prevent this from becoming a potential problem.

Once again, the normal operation will not have harmful effects to users. And to eliminate the potential threats mentioned, be sure to use laser toner printers and photocopiers in areas with good air flow or ventilation, wash toner off with cold water, do not breathe unnaturally close to the machine when operating, and do not attempt to replace or change recently used cartridges. By following these fairly simple guidelines, laser toner printers and photocopiers using toner ink are relatively harmless and are necessary office components in today’s workplace.

Google Cloud Print

Google Cloud Print is an internet based application that allows owners of at least one printer to print documents from their mobile devices. This application allowing you to print from any mobile device, works on ALL printers whether they can connect to the internet themselves through an Ethernet or wireless interface or they have no direct internet capabilities. The more classic printers, which cannot connect directly to the internet, will need to be connected to a Mac, Linux, or Windows computer with internet access in order to utilize the cloud printing. Once a printer has been set up with Google Cloud Print, it can be used to print from any desired internet connected device.

To connect printers that do not come Cloud Ready, users will need to install Google Chrome on their Windows, Mac, or Linux computers that are connected directly to the printer. Once Chrome has been installed on a connected computer, users can sign in and access Google Cloud Print Connector to add their connected printers to the cloud. When the PC, connected to the printer and internet, is on, users can remotely control printer settings, mange their printers, and print desired projects from any internet connected device. Devices can be used from any location with internet access and a downloadable Google Cloud Print Application. Printers that are Cloud Ready will connect directly to the web and do not require a computer to set up or use.

Any type of application can be sent to and printed on your Cloud ready printer to eliminate restrictions and to be able to create fully customizable printouts. There is no need to convert photographs and highly detailed projects to lesser-sized file formats in order to print materials. Changing the file formats can lower valuable resolutions and eliminate necessary elements on final printouts. The cloud feature allows you to print the file you want and when you want without having to change any properties. The Cloud also lets you share your registered printer(s) with Google Chrome friends and family that you choose. With one click, you can select the friends and family you want to have access to your registered Google Cloud Print printer(s) so they can manage and print jobs easily.

With Google Cloud Print you and anyone you choose can access your home and work printers that have been registered on your account, with devices used everyday such as smart phones and tablets. For iOS platforms and Android phones, users can download an application that will communicate directly with your Google account and give you control of the printers registered to your account. Currently, this feature can be used on any internet connected device with a downloadable application (the name of the application will vary depending on the OS and device being used), a connection to Google Chrome OS, Chrome, Gmail for mobile, or using Google Docs for mobile.

Users will be able to print from virtually anywhere with their smart phones, tablets, Chromebooks, and any other web-connected devices. You can take pictures on a family vacation and have them already printed by the time you get back home. Teachers can send their projects to a company printing machine and pick them up once they have completed their lesson to not waste any time standing in front of the machine and waiting for projects to finish. You can also print important tickets and documents as soon as they are received instead of waiting until you get home and possibly forgetting. Be able to control when and where you are able to print with this Google Cloud Printing capability.

What is a Drum Unit?

The Drum Unit is an integral part of technology used in laser printing and photocopying to create an image and transfer that image onto paper with the use of toner and heated fusing rollers.  First the photoreceptive cylinder, known as the drum unit is negatively or positively charged.  Then a laser will transfer the desired image to the surface of the drum by neutralizing the areas on the surface where the image would be.  The toner, after being charged negatively or positively is exposed to the drum unit.  The toner will attract to the areas of the drum in which the laser has passed over and neutralized, while the remaining toner will be repelled from the areas of the drum untouched by the laser, having the same electrostatic charge. The drum then rolls over the paper, transferring the toner to the paper.  Once the toner is on the paper, it will pass through heated fusing rollers to melt the toner onto the page, leaving the desired image behind. Inkgrabber.com offers all three varieties of Drum Units including the Original Equipment Manufacturer (OEM) or Genuine drum units which are created by the printer manufacturer, the Remanufactured drum units which are refilled genuine drum cartridges that are tested to ensure quality performance, and the Compatible drum units which are created as a generic alternative to the OEM and can be offered at a fraction of the genuine cartridge price.

All products, including the Brother DR-350, are ISO 9001 certified, meeting the highest standards. Every Remanufactured, Compatible, and Genuine Brother Drum Unit has up to a 2-3 Year Shelf life and is backed with the Inkgrabber 90 Day Money Back Guarantee. In addition Inkgrabber.com also provides a 1 year cartridge exchange policy for damaged or faulty hardware.

How does a Copy Machine work?

Canon e40

Canon e40

Copy Machines and / or photocopiers have a dynamic ink delivery system utilizing static electricity to pull pigmented polymer composites (toner powder particles) to a specific image transferred onto the surface of the drum. The image being transferred is taken from the original paper being copied.  Then heated fuser rolls melt the toner particles on the drum, adhering the toner to the page being created. Inkgrabber.com uses only the finest quality pigmented polymer composites in all Copier Toner cartridges available. Inkgrabber.com offers all three varieties of toner cartridges including the Original Equipment Manufacturer (OEM) or Genuine cartridges which are created by the printer manufacturer, the Remanufactured cartridges which are refilled genuine cartridges that are tested to ensure premium performance, and the Compatible cartridges which are created as a discounted alternative the genuine cartridge.  All products, including the Canon e40, are ISO 9001 certified, meeting the highest standards and offered at only $[+RETAIL_PRICE+]. Every Remanufactured, Compatible, and Genuine Canon Copier Toner cartridges have up to a 2-3 Year Shelf life and is backed with the Inkgrabber 90 Day Money Back Guarantee. In addition Inkgrabber.com also provides a 1 year cartridge exchange policy for damaged or faulty hardware.


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