Posts Tagged 'ink cartridge problems'

Printer says new ink cartridge is “empty”

It is virtually impossible for you to receive an empty cartridge!!

It is possible however that your cartridge is not properly seated – “Drop” the cartridge into the holder and slightly wiggle the cartridge back and forth to ensure correct seating. Then lock the cartridge in place in its print tray.
Please understand that your printer does not “READ” the ink level from the cartridge itself. The printer software measures the level of ink by remembering the number of pages that have been printed since the last cartridge was installed. The printer then ESTIMATES how much ink is left and when the cartridge should be replaced. If you change the cartridge without letting the printer driver reset it will still think you are using the old cartridge. Install the cartridge again using the “install new cartridge” option. This will tell your printer software that you have installed a new cartridge and force it to reset the internal page counter.
Does the printer itself say it’s out of ink (blinking light), or does a printer related message box come up on your monitor saying it’s empty?
If a light on your printer is blinking (saying ‘out of ink’), make sure the contact points on the cartridge are clean.
If it’s a printer control program or message box that’s telling you it’s out, the issue is probably that the printer control software hasn’t been reset or told a new cartridge was installed.

It’s important to note that with many remanufactured ink cartridges the chip is reset but will often indicate “little or NO ink” is in the cartridge. This couldn’t be further than then truth when buying from inkgrabber. We fill our cartridges to oem spec and often higher if allowable.

Click here to watch our TroubleShooting Videos at Inkgrabber.com!

My printer does not recognize the cartridge

- Cartridges with a print head (All HP, Lexmark, some Canon)
This is caused by weak contact with the printer, or dirty contact points on the cartridge or printer. Clean the print head and the printer with a lint-free cloth or paper towel dipped in alcohol, distilled water or a non-greasy cleanser. Clean in a circular motion.
Try reinstalling the cartridge. “Drop” the cartridge into the holder and slightly wiggle the cartridge a few times to ensure correct seating. Then lock the cartridge in place.

- Cartridges without a print head (Epson, most Canon, Brother, Xerox)
This is most common when using remanufactured Epson ink cartridges with a chip in the front of the cartridge. The reason is that the chip is not properly connecting with the printer. Try pushing it firmly down and make sure it is properly seated. If this does not solve the problem, turn the printer off, remove the cartridge and reinstall, making sure it’s correctly seated. Turn the printer back on and see if the cartridge is recognized. If not repeat this process until it is.

Click here to watch our Ink & Toner TroubleShooting Videos at Inkgrabber.com!


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