How? We’ve been focusing on keeping our customers happy with internal client retention solutions like Live Chat, Trouble Ticket Software, Knowledge Databases, FAQs and more. We’ve also streamlined our site with auto handlers, allowing us to make global site changes in seconds. Our most important changes have come from implementing a slew of new automated strategies that help us monitor COGS (Cost of Goods Served), ROI (Return on Investment), and HR (Human Resources), Inventory Management, CSR Micro Blogging, and Shipping Automation.
We’ve spent a great deal of time this year optimizing our organic page content to rank well on top SEO engines. We’ve tripled the revenue generated through SEO since June of 2009 and plan to double it again before March of 2010. We’ve also been busy writing content rich articles and micro blogging on over 40 social networks. We have a ton of new features coming in 2010 like Custom tailored account panels, SMS/Text ink alerts, bulk item discounts, new product lines, an extended warranty program and rush processing options.
Our overall goal is to increase client retention, maintain excellent product quality and increase annual revenue from $6 million to $10 million.